Support Agent German Speaking

Eligible for all EU Citizen or work visa holders with relocation package

Interested Send your CV to

Responsibilities

• Helping internal and external customers
• Contacting other departments when there is an issue to be solved
• Keeping customer request queues as low as possible
• Customer research (bonuses deposits transactions betting slips documents bet calculations)
• Handling customer request queues assigned accordingly to workload
• Having a high knowledge of products offered by the company
• Attending team meetings and activities
• Taking over in the absence of their Line Manager
• Escalating Technical Issues
• Responsible for the Emergency Procedure;
• Chat and Email quality assurance;
• Analyzing any promotion before its launched;
• Responsible for the Banned procedure.

Requirements

• Graduation of high school or postsecondary school
• Work experience preferably at least one year
• Skills strong communication skills; knowledge of Internet related software
• Fluency in German both written and spoken

Benefits

• Gym/Fitness monthly allowance
• Fruits and drinks in the office
• Medical Insurance
• Team building events and outings
• Discretionary annual performance bonus
• This position will be on shift bases 7 days 40hrs

Interested Send your CV to

Remote Work :

No