Desktop Support Engineer Milford MAC
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Job Description
Hi
We have opening for Desktop Support engineer and this is onsite in Milford MA.
Please share your resume if you are available in the job markets.
Desktop Support Engineer
Milford MA
Fulltime/Perm role
End user Computing with Process and Service Operation knowledge.
Trouble Shootings and Good Communication Skills
Coordinate and implement processes and procedures to achieve optimal team workflow.
Vendor Management
Intune and application packaging
Day to day operation of our Office365 tenant
Printer management
1014 Years
In a week 3 days need support from Milford location and 2 days from Manchester location.
Once a month if required need to travel to Cambridge.
Once a year if required need to travel to Cumberland Foreside. Effectively supervise work ensuring optimal performance of collaboration tools and preventing issues from arising which could later degrade the enduser experience.
Define or take part in the effective execution of complex troubleshooting resolution and operational tasks in collaboration with both primary vendors and thirdparty suppliers.
Contribute as necessary to ensure effective deployment activities and take new or changed Business Services into operation.
Work as an escalation point for the Service Desk Field Support and Remote Support
Supervise and coordinate support tickets in the Service Management system.
Ensure and supervise the full lifecycle of knowledge articles related to enduser computing such as identification of needed articles updates to existing articles and contributing to improving the overall knowledge management area
(DESKTOP OR DESKTOPS OR END USER OR ENDUSER OR ENDUSER OR HELPDESK OR SERVICEDESK OR DESKSIDE OR COMPUTER OR TECHNICAL SUPPORT OR IT SUPPORT) AND (ESCALATE OR ESCALATION) AND (TICKET OR TICKETING)
Regards
Akash Kumar
Siri InfoSolutions Inc 3 Ethel Rd Suite # 302 Edison NJ 08817
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Employment Type
Full Time
