Customer Service Rep....
Customer Service Representative Code HDMCCSR
Posted on :
11-04-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Jobs by Experience
1-3years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
11-04-2024
Job Description
This is a remote position.
About the Client:
HubDialer is an auto predictive dialer platform based entirely in the cloud that gets your volunteers talking on the phone with the people you need to reach instantly.
HubDialer is built specifically for democratic and progressive membership organizations political campaigns coalitions and notforprofits who rely on an everchanging network of supporters and volunteers to help achieve their goals.
Job Summary:
Our ideal candidate is genuinely excited to help customers. Must be patient empathetic and passionately communicative. Be able to put herself in their customers shoes and advocate for them when necessary. Problemsolving should also come naturally. Should be confident at troubleshooting and investigate if they don t have enough information to resolve customer complaints.
The main goal of the CSR is to generally act as a liaison provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The target is to ensure excellent service standards respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities:
- Responsible for engaging with the customers directly via email or chat organizing tickets in HubSpot and escalating tickets to the dev team when needed.
- Deal with urgent requests from multiple users at the same time
- Build out product guides and FAQs as addresses customer queries (where appropriate)
- Translate problems and answer between dev team and customers.
- Work on account management/SDR/customer success tasks when support volume is low
- Manage email inquiries and work with Hubspot
- Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate valid and complete information by using the right methods/tools
- Meet personal/customer service call handling KPIs
- Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Response Time: acknowledge within 5 mins
- Resolution Time: depends on the concern
- Keep records of customer interactions process customer accounts and file documents
- Follow communication procedures guidelines and policies
- Take the extra mile to engage customers
- Secondary Tasks/Adhoc
Requirements
- 2 years exposure in customer support experience or as a client service representative
- Track record of overachieving KPIs
- Good email etiquette and customer orientation.
- Ability to adapt/respond to different types of characters.
- Must be digitally literate
- Adept in using Hubspot or any CRM or Ticketing software for database management
- Sound decision making and organizational skills
- Exceptional English communications both written and verbal
- Must be flexible and willing to work at a given work schedule within Eastern timezone
- Must have Fiber Optic internet with at least 25 Mbps bandwidth
- Must have a backup desktop or laptop with the latest OS
Benefits
WHAT WE OFFER:
Great Place to WorkCertified Company
Premium HMO
Holistic employee experience
Permanent Work From Home
Rewards and incentives
Monthly engagement activities
Career advancement opportunities
Paid referral program
2+ years exposure in customer support experience or as a client service representative Track record of over-achieving KPIs Good email etiquette and customer orientation. Ability to adapt/respond to different types of characters. Must be digitally literate Adept in using Hubspot or any CRM or Ticketing software for database management Sound decision making and organizational skills Exceptional English communications, both written and verbal Must be flexible and willing to work at a given work schedule within Eastern timezone Must have Fiber Optic internet with at least 25 Mbps bandwidth Must have a backup desktop or laptop with the latest OS
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
