Live Chat Support Representative

Overview:

Key Responsibilities:

• Engage in live chat conversations with customers to address inquiries resolve complaints and provide product or service information
• Offer prompt and accurate support during the online customer journey ensuring a positive experience
• Utilize excellent communication skills to effectively understand and address customer needs
• Work collaboratively with other support teams to escalate complex issues and provide comprehensive solutions
• Maintain detailed and accurate records of customer interactions and transactions
• Proactively identify and report recurring customer issues to contribute to continuous improvement
• Provide technical assistance and troubleshoot basic technical problems
• Adhere to company guidelines and policies while interacting with customers
• Multitask effectively to handle multiple chat conversations simultaneously
• Follow up with customers to ensure their issues are resolved and they are satisfied

Required Qualifications:

• High school diploma or equivalent
• Prior experience in a customer service or support role
• Proficiency in typing and keyboard skills
• Ability to work in a fastpaced and dynamic environment
• Strong problemsolving skills and ability to think on your feet
• Good understanding of customer satisfaction principles
• Excellent written communication and interpersonal skills
• Ability to remain professional and courteous with customers at all times
• Experience with live chat support software or related technologies (preferred)
• Ability to adapt to different personality types and handle challenging situations with resilience
• Basic understanding of technical products and ability to troubleshoot common issues
• Commitment to continuous learning and professional development
• Ability to maintain a high level of accuracy and attention to detail
• Flexibility to work in shifts including evenings weekends and holidays
• Strong multitasking ability to handle multiple chat conversations concurrently with efficiency

technical support,customer experience,customer service,interpersonal,multitasking,typing,problem-solving,desk top support,communication