CS Team Lead - French Speaker Intouch CX - Q124
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Job Description
Manage and supervise production staff in compliance with company standards of conduct and local HR compliance regulations including Payroll and Hours Management, Coaching & Development, Process and Policy Adherence
• Ensure proficient training, professional development, and employee engagement is sustained in order to prepare, grow and retain employees
• Manage operational performance to meet Key Performance Indicators (KPIs) and Service Level Agreements by providing optimum quality & service
• Interpret and analyze various reports and statistical data to measure production levels and identify root causes for underperforming areas
• Develop solutions, strategies and action plans to improve business performance and client success
Employment Type
Full Time
