Team Lead Customer Service Booking - French Speaker
Team Lead Customer Service Booking - French Speaker
Posted on :
14-02-2025
Employer Active
1 Vacancy
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Job Description
- Control the daytoday operations together with your team with the aim of further developing and establishing our claim of bestinclass service
- Support in the development of reports and optimize internal processes for a constant improvement of our working environment
- Take on the further development of your team
- Control and monitor important performance KPIs for the achievement of our goals
- Work closely with our internal departments and external stakeholders
Qualifications :
- Experience in the areas of customer service business customer care or similar with practice in the management and further development of employees
- Safe handling of ticket systems inbound and outbound calls as well as escalation level management
- Handson mentality a strong customer orientation as well as flexibility and fun in constantly tackling new challenges
- Empathetic leadership style combined with strong communication skills to ensure a motivated and consistent approach with your team and internal stakeholders
- Business fluent French and English skills both written and spoken. Dutch will be considered a plus.
You get extra credit for
- Bachelors Degree
- Interest in the automotive sector
- Experience with Google tools (Sheets Gmail Calendar etc.)
Additional Information :
Our offer
- A nice office just 1 minute far from Pipera metro station
- A warm team atmosphere and fun team events
- Private health insurance via medicover
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Department / Functional Area
Key Skills
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