We are a global logistics company offering transport and related services by land sea rail and air. We particularly focus on costefficient sustainable and environmentally friendly transport. With an annual turnover of more than 900 million euros we are one of the largest transport companies in Europe with 31 offices in countries across Europe North and South America Asia and Australia employing around 1500 employees in total.
Function and Department
The Team Leader O2C process is a function part of the Finance Operations Department that services both the Procure to Pay (P2P) and Order to Cash (O2C) processes.
Role overview
As a Team Leader in the O2C process you will lead a team of Collectors and O2C Coordinators ensuring accurate customer billing and financial records proper application of bank statements credit control adherence to the collection strategy and full compliance with company policies.
You will play a key role in cash flow management by ensuring optimal liquidity and timely collections. You will work closely with the P2P team and the business to forecast cash inflows and maintain strong working capital management.
Reporting to the Head of Finance Operations you will be responsible for O2C process optimization and driving operational excellence.
Key Responsibilities:
Transition management
- Build up your team and manage the transition of the O2C process from the Headquarters in Rotterdam and other decentralized locations to the shared service center in Romania.
- Oversee the handover in collaboration with the current Team Leader O2C in Rotterdam. Ensure that your team possesses the necessary knowledge and can independently run the daily operations after going live.
Team Leadership & Development
- Lead mentor and support a team of 8 to 12 members.
- Conduct performance evaluations and offer guidance for individual development.
- Deliver process training and onthejob coaching for the team members ensuring the teams skills stay up to date.
- Cultivate a culture of accountability teamwork and efficiency in line with companies values.
Accounts Receivables Operations
- Oversee the (manual) billing process
- Supervise payment allocations ensuring timely and accurate updates in the system.
- Manage customer master data and supervise the adherence to the credit management policy approves higher credit limits
- Collaborate with Sales and Customer Services to develop the collection strategy and solve disputes and other issues related to outstanding
- Supervise the dunning and collection process to ensure timely collection of overdue accounts.
- Manage disputes and handle legal cases insolvencies or bankruptcies.
- Monitor aging reports follow up on overdue payments to minimize outstanding balances
- Support monthly financial closings by providing necessary accruals and reconciliations AR data and relevant analysis.
Cash Flow Management & Forecasting
- Monitor and manage accounts receivables to ensure efficient cash flow
- Work closely with the P2P team and treasury to forecast cash inflows
- Optimize collections to maximize cash position
- Analyze trends in customer payments and provide recommendations for improving working capital
Process Optimization & Compliance
- Drive continuous improvement initiatives to optimize existing O2C process systems and workflows.
- Ensure compliance with internal controls tax regulations and financial policies.
Stakeholder & Supplier Management
- Maintain strong relationships with Sales Customer Services and BUs Directors to align on collection strategy.
- Act as the key contact for O2C related inquiries within the organization.
- Prepare management reports to provide insights into process metrics (KPIs) like DSO unapplied cash AR aging and team performance.
Your Profile:
- Bachelors degree in Finance Accounting or a related field.
- 5 7 years of experience in accounts receivables with leadership experience preferred.
- Strong knowledge of financial administration collections billing reconciliations and understanding of cash flow management.
- Ability to work independently and prioritize tasks effectively.
- Proficiency in Excel and experience with working with an ERP system (SAP is a plus).
- Strong analytical mindset attention to detail and problemsolving skills. Previous exposure to Lean Six Sigma methodology is a plus.
Languages:
- Fluency in English both verbal and written is mandatory.