The Large Account Manager (LAM) would be responsible for managing and growing a portfolio of Enterprise and Midsegment(Large) Corporate Accounts. Candidates with Arabic knowledge and who have experience in handling IT Solution selling to Govt. Ministries in Kuwait/Gulf are preferred.
- Account Planning:
- Develop a deep understanding of the accounts business including its market position business challenges objectives and needs.
- Create a strategic account plan to grow sales and achieve revenue targets.
- Identify key decisionmakers and influencers within the account.
- Sales and Business Development:
- Identify propose and close new business opportunities within the account.
- Drive upsell and crosssell opportunities by promoting other products and services.
- Achieve assigned sales quotas and targets for the account.
- Relationship Management:
- Establish and maintain strong relationships with key stakeholders within the account.
- Organize regular review meetings to discuss account status challenges and opportunities.
- Act as the primary point of contact for the customer for all salesrelated issues.
- Coordination and Collaboration:
- Collaborate with various internal teams such as technical support product management and delivery teams to ensure client satisfaction.
- Facilitate smooth communication between the customer and internal teams.
- Solution Development:
- Understand the customers IT landscape and propose tailored solutions that cater to their unique needs.
- Engage with PreSales and technical teams to develop custom solutions when necessary.
- Coordinate with partners or thirdparty vendors if required.
- Contract Management:
- Negotiate terms and conditions of contracts to achieve both client and company objectives.
- Ensure contract renewals updates or modifications are executed in a timely manner.
- Monitor contract compliance and service level agreements.
- Financial Management:
- Monitor the financial status of the account including revenue profitability and payment timelines.
- Work with finance teams to ensure accurate billing and timely collection of payments.
- Issue Resolution:
- Address and resolve any challenges or issues faced by the customer promptly.
- Escalate unresolved issues to higher management ensuring quick resolution to maintain client trust.
- Market Intelligence:
- Stay updated with industry trends competitor strategies and emerging technologies to better serve the account.
- Provide feedback to internal teams regarding market needs product improvements or new product opportunities.
- Reporting:
- Regularly update the CRM system with account activities and status.
- Provide detailed reports to higher management regarding account performance sales figures and future projections.
- Continuous Learning:
- Stay informed about the companys products services and solutions to effectively sell and represent them to the client.
- Engage in training and development to improve sales and relationship management skills.
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