Payments Officer
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Job Description
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We see Equiti as a new breed of broker, and we are on the lookout for talented individuals who can perform and excel in a dynamic and innovative working environment. Our Retail Operations Department would like to welcome a detail oriented
Payments Offiicer (Night Shift) in our office in Nairobi, Kenya
The Payments Officer / Night Shift is responsible for working to deliver a great experience for our internal teams and clients. You must be flexible and excited about working in a fast paced, high-performance company.
Responsibilities
- Process and monitor all deposits (Banks, E-Banking, E-Wallets, Cards, Exchange Houses)
- Process and monitor all withdrawals requests (Banks, E-Banking, E-Wallets, Cards, Exchange Houses)
- Process and Monitor indemnification requests after necessary approvals.
- Process and Monitor urgent Credits to ensure protections of client’s margin after necessary approvals.
- Assist internal and external clients with major queries and requests related to payments and account transactions.
- Provide the clients guidance on how to use client’s portal to deposit, withdraw or do an internal transfer between account.
- Handle client's complaints in a professional manner, follow up with the concerned department or PSPs if necessary and assure an audit or escalation to completion.
- Report technical issues and pursue to completion.
- Prepare necessary handovers for the morning shifts, including withdrawal batches, tickets, and any issue that will need their action/assist with team’s workload.
- Assist with the preparation of the daily payment reconciliation report between our systems to ensure there is no misappropriation
- Compliance, risk and fraud checks - carrying out various identification checks to comply with anti-money-laundering regulations.
- Assist seniors and management with all ad-hoc queries, reports, and investigations.
- Follow up with banks and PSPs on missing payments or related issues.
- Handle confidential information in accordance with the Data Protection Act.
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Skills & Competencies
- Self-starter and able to work with minimal supervision.
- Strong analytical and problem-solving skills.
- Excellent management and attention to details.
- Aptitude for building relationships and ability to communicate on complex issues.
- Fluent in spoken and written Swahili and English.
- Good knowledge of Microsoft Office, computer operation and experienced with Excel formulas.
- Able to multi-task, determine priorities, and meet deadlines in a fast-paced business environment.
- Has capacity to adapt to the changing market environment and work well under pressure.
- FX and trading knowledge is an advantage.
- Discretion in handling sensitive information.
- Team player with the ability to cooperate with multiple parties.
- Able to adjust easily to any new product and payment method on boarded by the company.
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Experience Requirements
- Business related bachelor’s degree
- ACCA/CPA qualification will be an added advantage.
- Excellent interpersonal and customer service skills in English and Swahili
- 3 years of experience in Finance/Accounting / Banking
Employment Type
Full Time
