CLM Operations Specialist

Role Overview:

As a CLM Operations Specialist you will focus on the operational management of information and campaign platforms from onboarding to completion of reporting. This role configures platforms to enable the delivery of contextual campaigns.

Key Responsibilities:

1. Understand the campaign plan/requirements and be able to validate the current tools to support them
2. Configure tools to derive profiles identified for a campaign
3. Configure campaign execution flow as planned (engagement and incentives)
4. Perform testing of endtoend campaign execution flow
5. Monitor execution of campaigns and submit completion report to Segment Planners
6. Monitor campaigns being booked and executed. Ensure that they run as expected
7. Manage incidents encountered in Production ensure its resolution and secure incident report from technical resources
8. Coordinate with execution teams when managing incidents and new capabilities

Requirements

Qualifications:

Graduate of any 4year IT course with knowledge on SQL
At least 1 year of professional experience in configuring campaigns and customer profiling tools

Skills:

Strategic and critical thinker with initiative and vision
Innovative
Technosavvy
Detail and process oriented
Excellent written and verbal communication intrapersonal and presentation skills
Ability to organize plan and handle multiple activities in a fast paced environment
Ability to manage time and workload effectively
Ability to interface partner and coordinate with any level or background within or outside the organization
Ability to work independently and in a team environment with minimal supervision
Ability to address controversial topics with tact and diplomacy

Benefits

Benefits:

We provide a competitive salary and benefits package a vibrant work environment and numerous opportunities for professional growth. Youll have the opportunity to work with a team of industry experts on exciting projects that transform businesses and create significant value. Join us to revolutionize the way companies leverage technology for digital transformation.

OnebyZero is an equalopportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

"About OnebyZero: OnebyZero is a dynamic and fast-growing AI consulting company based in Singapore. We provide cutting-edge solutions that help businesses transform and thrive in the digital age. Our services blend deep industry expertise, strategy, technology, and data-driven insights to deliver business outcomes. We utilize data, artificial intelligence, and machine learning to unlock new opportunities and drive growth. Our mission is to empower businesses with innovative Data and AI solutions, fostering transformative growth and sustainable success. Role Overview: As a CLM Operations Specialist, you will focus on the operational management of information and campaign platforms from onboarding to completion of reporting. This role configures platforms to enable delivery of contextual campaigns. Key Responsibilities: 1. Understand the campaign plan/requirements and be able to validate the current tools to support them 2. Configure tools to derive profiles identified for a campaign 3. Configure campaign execution flow as planned (engagement and incentives) 4. Perform testing of end-to-end campaign execution flow 5. Monitor execution of campaigns and submit completion report to Segment Planners 6. Monitor campaigns being booked and executed. Ensure that they run as expected 7. Manage incidents encountered in Production, ensures its resolution and secures incident report from technical resources 8. Coordinate with execution teams when managing incidents and new capabilities Qualifications: 1. Graduate of any 4-year IT course with knowledge on SQL 2. At least 1 year professional experience in configuring campaigns and customer profiling tools 3. Skills: Strategic and critical thinker with initiative and vision Innovative Techno-savvy Detail and process oriented Excellent written and verbal communication, intrapersonal and presentation skills Ability to organize, plan and handle multiple activities in a fast paced environment Ability to manage time and workload effectively Ability to interface, partner and coordinate with any level or background within or outside the organization Ability to work independently and in a team environment, with minimal supervision Ability to address controversial topics with tact and diplomacy Benefits: We provide a competitive salary and benefits package, a vibrant work environment, and numerous opportunities for professional growth. You'll have the opportunity to work with a team of industry experts on exciting projects that transform businesses and create significant value. Join us to revolutionize the way companies leverage technology for digital transformation. OnebyZero is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees."