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You will be updated with latest job alerts via emailBased in Valencia Avantios goal is to help vacation rental companies grow and become more competitive.
With more than 20 years of experience and almost 200 employees Avantio is one of the world leaders in vacation rental technology solutions.
The vacation rental is a fastgrowing and innovative sector that is displacing hotels as the preferred form of accommodation.
Your role at Avantio
This is a key role in the company. Our customer care team has a direct impact on the business thats why we are looking for someone with experience managing a large team with a very strategic vision of the business.
What You Will Do
Manage and motivate one of the biggest teams of the company the Customer Care team composed of 50 people and 5 Team Leaders.
Define with the management the objectives of the department and identify areas for improvement
Design evaluate analyze and execute innovative strategies and tactics aimed at enhancing customer satisfaction
Who You Are
Between 510 years of experience on a similar role
Ability to work in a fastpaced environment with excellent organizational skills.
Strong work ethic and ability to work efficiently and effectively with minimal supervision
Able to manage and prioritize multiple responsibilities.
Excellent mechanical aptitude and problemsolving skills
Strong communication and leadership skills (English and Spanish are essential French Italian or German is a plus)
Enthusiastic and a great attitude towards learning
Experience managing service and/or operational level agreements with strong customer service interpersonal and active listening skills.
What do we offer
At Avantio we look for people who identify with our values: we care we constantly help each other we communicate a lot (both internally and with our clients and partners) and we learn from each other. We want you to make this project yours too!
We provide the necessary tools and opportunities to grow professionally. You will be challenged so that you can develop your professional career and this will lead to the growth of the company. In other words the skys the limit.
If all this describes you and you want to work in a young international company with these values dont hesitate to apply!
Full Time