Ensure that the Lobby and front entrance are kept clean, paying special attention to all glass areas and the main doors as well as emptying ashtrays when required
Collect messages from Royal Service and record them in the recording book. Messages should then be delivered in the required standard time.
Ensure that all deliveries for guests and colleagues are correctly recorded and then delivered to the correct destination in a timely fashion
Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to guests, under the direction of the Bell Captain
Undertake the duties and responsibilities of the Doorman, as directed by the Bell Captain and/or Guest Service Manager.
Ensure all luggage is collected from guestrooms within the standard time
Ensure that all luggage is delivered immediately as instructed by Reception/Front Office or Concierge and placed in the room to the correct standard
Handle all guest property with extreme care
To assist with room changes as directed by the Reception supervisor
Ensure that all long term guest luggage is stored correctly and receipted in the correct manner
Ensure that guest elevators are only used when is absolutely necessary and when deliveries to guestrooms are of an urgent nature - this will be deemed by the Guest Service Manager
To assist in the departmental training of new colleagues
Be aware of all functions that are taking place in the hotel and to direct guests to the correct destination.
Display an attitude of friendliness, courtesy and sincerity to all guests (both internal and external), making them feel welcome and at ease, using guest names at every given opportunity
Be fully aware of all restaurants and services in the Hotel, being knowledgeable of opening times, type of cuisine and dress code.
Maintain amicable and co-operative working relations with other departments in the Hotel.
Comply with all Health and Safety legislation, using working practices that are safe and sensible to your colleagues and to yourself
Be aware of the departmental schedule and to always be on time for duty
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