Customer Support Enablement Specialist
Posted on :
09-07-2024
Employer Active
1 Vacancy
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Job Description
Why should you be part of Deel's success story?
A 30-mile hiring radius should no longer dictate how companies hire because great talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.
We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.
After our successful Series D in 2021, we raised another $50M last year, doubling our valuation to $12B.
There’s never been a more exciting time to join Deel — the market leader in international payroll and compliance.
Role Overview:
As a Support Content Specialist, you will play a crucial role in enhancing our customer support capabilities by researching, creating, updating, and maintaining content in our internal knowledge base. Your work will directly impact our customer support teams' efficiency and our customers' satisfaction by providing them with accurate, timely, and easily accessible information.
Responsibilities:
Content Creation and Management: Develop and maintain up-to-date, comprehensive documentation for the internal knowledge base.
Content maintenance: Regularly review the knowledge base content for accuracy, relevance, and usability. Update content to reflect product updates, policy changes, and customer feedback.
Collaboration and Support: Work closely with operational teams to identify knowledge gaps and content needs. Collaborate with subject matter experts, product teams, engineers, and other stakeholders to gather accurate information for content development.
Analytics and Reporting: Use analytics tools to measure the impact of the team's activity and identify opportunities for improvement
Qualifications:
- Experience:
- Experience in content creation, technical writing, or a similar role is ideal. Experiences in a customer support, HR, or Fintech environment is a plus
- Skills and Attributes:
- Excellent writing, editing, and proofreading skills with a keen eye for detail.
- Strong ability to translate complex information into clear, concise, and reader-friendly content.
- Ability to work collaboratively across teams and independently manage projects.
- Excellent communication skills
- Proactive problem-solving attitude
- Ability to adapt to changing priorities and deadlines.
- Total Rewards
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
At Deel, you’ll enjoy:
- Computer equipment applicable to your role
- Stock grant opportunities
- Additional perks and benefits based upon your employment status and country
- The ability to choose where you work whether it be your home, the beach, or a WeWork
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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