Offshore Education Admin

• Handling inquiries registrations and followups in a timely manner and fulfilling student needs at every stage of the process.
  
• Coordinating with onshore team leader in preparing applications to lodge with universities and government authorities
  
• Maintaining inquiry notes file notes admission entry offer letters COE s Task list followups in the company s Customer Relationship Management (CRM) system at all times.
  
• Punctuality/Time Management: Attendance timely reporting to the office daily response to the client within TAT (Turnaround time) entering data into CRM timely/correctly sending Reports etc.
  
• Continuously maintain students prospects in the tracker sheet number of leads number of probable prospects number of confirmed prospects in the Team leader s lead or application tracker sheet.
  
• Send timely reports to your Team Leader on confirmed admission to aid processing incentives
  
• Inquiry Conversion Ratio: Maintaining the conversion ratio as decided by your Operations Manager.
  
• Communication (Email Conversation): Timely/prompt response to emails
  
• Counseling Skills: Should maintain and keep updating the skill set required as per Industry standards.
  
• Target Achievement: Meeting target for number of admissions and across other parameters
  

Requirements

• Bachelors degree in any discipline.
  
• At least 6 months of total work experience in B2B/B2C customer service sales or overseas education and migration industry
  
• Intermediate to advanced Microsoft Office (Word Excel PowerPoint and Outlook) and Adobe skills
  
• Highly organized with an ability to meet deadlines
  
• Excellent counseling skills including the ability to build rapport and make the client feel heard
  
• Must have a strong work ethic and an ability to conduct oneself in a professional manner at all times
  
• Exceptional written and verbal communication skills with a quick TAT in terms of responding to clients as well as internal communication
  
• Has high integrity and is culturallysensitive and flexible
• Be proactive in regards to updating one s knowledge base through research and selflearning
  
• Strong listening skills attention to detail and ability to logically reason and critically analyze information and data