Team Leader - Internal Hiring

Key responsibilities

• End to end service delivery as per direction from the client
• Provide insights to the leadership on what the areas of improvement and manage change within the process
• Resource management to assure delivery consistency and highquality service
• Resource development to ensure that learning and capability enhancement are a focus area
• Continuous improvement to improve service delivery and ensure maximized efficiencies across all program processes
• Agent coaching and counseling
  • Knowledge of Processes
  • Capability to keep track on team compliance and quality
  • Streamlining of monitoring feedback and other internal processes
  • Propose corrective/improvement solutions based on facts and data and implement and track improvement projects throughout the program
  • Ensure consistency with the customer by calibrating quality ratings through successful interactions with the client quality team

Qualifications & Desired Skills

• Experience: 23 years of experience
• Education: College Graduate
• Skills
• Showcase good interpersonal skills
• Ability to work under pressure
• Must have good leadership skills to carry people along
• Must have good judgment in handling serious customer problems
• Must be flexible with attendance

Remote Work :

No