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You will be updated with latest job alerts via emailThe Sr. Field Service Engineer (FSE) position is responsible for enabling customer success within their EMEA territory.
As a Sr. FSE, you will be engaging with customers daily and delivering differentiated customer service, preventive maintenance, troubleshooting, and repairs at customer sites across your territory.
This position serves as a hardware consultant during pre- and post-sales activities and will collaborate with broader commercial team to maximize sales growth and customer satisfaction.
The FSE role requires excellent communications, time management, situational awareness, troubleshooting, collaboration, and composure under pressure. You will be expected to build and maintain strong relationships across territory Service and Support teams, Sales, Marketing, and internal Bio/Science teams. The primary goals of this position are to ensure rapid adoption and maximum customer success with Deepcell’s products.
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Full Time