Night Manager
Posted on :
03-03-2024
Employer Active
1 Vacancy
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Jobs by Experience
0-1years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
03-03-2024
Job Description
Niseko / Rusutsu / Furano / /
10 7
The Night Manager is responsible for the operation of the hotel during the overnight hours. Responsibilities include addressing guest inquiries and complaints and ensuring the smooth functioning of the hotel during nighttime hours. The role demands the ability to work autonomously make swift decisions in a dynamic environment and manage the stress associated with being accountable for the safety and welfare of both guests and staff. Typically the Night Manager works the overnight shift from 10 p.m. to 7 a.m.
Key Responsibilities
- PMS
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- SOP
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- The Luxe Nomad x NISADE
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- Possesses knowledge and proficiency hotel PMS and confident in executing checkin and checkout procedures.
- Delivering exemplary customer service to guests by providing information about hotel facilities and services.
- Monitoring guest activities to guarantee a pleasant stay and promptly addressing any concerns they may raise.
- Resolve issues related to hotel services complaints policies and amenities overseeing service recovery procedures.
- Manage overnight emergencies including situations involving guest medical emergencies facility alarm malfunctions fire emergencies and other incidents.
- Capable of undertaking and carrying out all responsibilities handled by Night Auditors.
- Collaborating with various departments such as maintenance to ensure timely resolution of repairs and facility issues.
- Develop implement and ensure compliance with Standard Operating Procedures (SOPs) policies procedures and service standards.
- Generating comprehensive reports outlining the status of hotel operations and highlighting areas for improvement if required.
- Supervise and evaluate staff performance in alignment with The Luxe Nomad x NISADE values and goals.
- Provide ongoing guidance to staff and general feedback to management to enhance customer experience with the team.
- Leading by example.
- Ensure hotel compliance with health and safety regulations and other legal requirements.
- Maintain the hotel condition to the highest standards.
Requirements
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- Fluent/businesslevel English and Japanese required
- A Driver s License is a must
- Exceptional communication (verbal and written) and customer service skills
- Proven leadership abilities
- Attention to detail
- Organisational skills
- Problemsolving skills
- Interpersonal skills
- AED Certification / First aid skill certification is advantageous
Benefits
Salary package/benefits
360 420
3.6 4.2m yen/year value contract package
Includes:
- Competitive Salary
- Recreational Allowance
- Annual Leave
- Bonus Scheme
- Regular Company Events
- Annual Company Trip
Excellent interpersonal and relationship building skills that will enable the building of a deep and trusted relationship Superb accuracy and attention to detail Ability to respond quickly and be flexible, strategically reactive to meet deadlines Effective time management and organisational skills are required Positive attitude teamwork orientation and overwhelming desire to attend request Intermediate to advance skills in Excel Proficiency on MS Office Suite products Demonstrated ability to serve as a knowledgeable resource to visitors to the area Ability to independently identify, research and resolve issues Capability to efficiently complete tasks in a fast-paced environment Demonstrate a high level of professionalism and confidentiality Ability to multi-task and work on several projects at once Ability to communicate effectively in English and Japanese, with associates, management, owners and suppliers, both verbally and in writing, and must have excellent writing skills
Employment Type
Full Time
Key Skills
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