Support Engineer

Join LiveU Customer Success group and become part of professional unique and global team!

In this position you will get to know all LiveU s products and services provide daily service and technical support for LiveU s customers communicate daily with the global support teams in LiveU and much more!

About LiveU :

With over 3000 customers in 130 countries LiveU s technology is the solution of choice for global broadcasters news agencies sports and entertainment streaming live video to TV mobile online and social media.

Key Responsibilities:

• Provide exceptional customer service experience via phone email and online chat.
• Take ownership of the customers requests and/or issues troubleshoot provide assistance and best practices.
• Escalate and engage other groups or teams within the company with newly discovered requests and/or issues.
• Work closely with numerous stakeholders and departments within the company (Sales MIS Operations and more)

Requirements :

• Availability to work in shifts (Morning mostly late evening and night) and up to 2 monthly weekend shifts (remote)
• Two years of proven customer support experience
• Technical Education or background
• Excellent communication skills and service orientation
• Ability to multitask prioritize and manage time effectively
• Ability to clearly and efficiently document technical information
• Detailoriented and Team Player
• Native/ high proficient English

Remote Work :

Yes

Employment Type :

Permanent