Help Desk Support Technician I

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a global provider of managed services infrastructure solutions consulting and products. The Company offers endtoend managed services technology and consulting to enable the digital workplace for enterprise midsize and small businesses. In business since 1987 Client provides Managed Workplace Services including IT solutions and hardware and software resale integration and support services and has numerous partnerships within the technology space such as HP IBM Cisco Dell Apple Inc Jamf Pro AirWatch and Microsoft.

• Provides support to end users on a variety of issues.
• Identifies researches and resolves technical problems. Responds to telephone calls email and personnel requests for technical support.
• Documents tracks and monitors the problem to ensure a timely resolution.
• May require an associates degree in a related area and entry level to 3 years of experience in the field or in a related area.
• Has knowledge of commonly used concepts practices and procedures within a particular field. Relies on instructions and preestablished guidelines to perform the functions of the job.
• May involve use of problem management databases and help desk system. Works under immediate supervision.
• Primary job functions do not typically require exercising independent judgment.