Tamayyaz Guest Service Agent Saudis Only - IBIS

Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.

• Prepare for daily arrivals in terms of room allocation check traces for any special requests of guests.
• Register and process check in for all arrivals.
• Update and check guest information into the computer after a complete check in.
• Accountable for cashiering duties foreign exchange transactions night audits tasks and settlement upon Guests departure.
• Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
• Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.
• Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up report it immediately to supervisors.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Check and convey message to guests.
• Assist at the Information counter Foreign Exchange Night Audit and the Business centre as and when assigned.
• To check the paymaster and assist Supervisors to have No paymasters pending.
• Review log book verify outstanding and follow up pending. Identify if any special assignment for the day.
• Check Hotel situation occupancy functions groups VIPs.
• File daily reception report and documents systematically.
• Print panic report (at least twice a shift).
• Attend briefings; take notes and action with appreciated follow up.
• Focus on the guests maintain eye contact and ensure all guest at the desk are acknowledged.
• At the end of the shift or the day communicate all information that the next shift has to know for a well running of the operations.
• Coordination and information with the Front Office Housekeeping F&B and especially with the General Manager regarding VIPs.
• He/she is familiar with all related company documentation and especially with the relevant Operational Standards for his/her field of responsibility.
• Perfect grooming all the time.
• Drive Upselling.
• Carry out any other reasonable task (which may not be stated here) as requested.

• Tamayyaz Program is for Saudi Nationals Only.
• Open to candidates with little to no work experience including fresh graduates and those with up to 6 months of relevant work experience.
• Basic English skills are a must.
• Strong passion for the Hospitality Field.
• Excellent interpersonal and communication skills.
• Is a team player that contributes to and proactively assists coworkers.
• Ability to work a flexible roster depending on departmental needs.
• Ability to focus attention on guest needs always remaining calm and courteous.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.