Call Center Representative

Do you want to make an Impact in your community in a diverse and inclusive company, working in a dynamic and growing industry, while supporting your personal and professional journey in your career?

Join the Paul Davis Team!

The Restoration Estimator is responsible for preparing estimates and supplementals for reconstruction and emergency services from 3D scans and Project Director Scopes. Primary responsibilities include creating estimates using estimating software, for reconstruction and emergency services from 3D scans and Project Director scopes collaborating with clients to gain estimate and invoice approval. Do you want to make an Impact in your community in a diverse and inclusive company, working in a dynamic and growing industry, while supporting your personal and professional journey in your career?

$65,000 -$80,000 Yearly with Sign On Bonus!!!

• Medical, Dental, Vision & 401(k) benefits
• Paid Holiday, Vacation & Sick Days
• Sign On Bonus ($1k bonus, $500 paid after 90 days, $500 paid after 6 months)
• Company Cell Phone
• Advancement Opportunities
• Paid Training for Xactimate and Symbility advancement

RESPONSIBILITIES:

• Meet all service standards set forth by the client or the company.
• Estimate each loss using a 3rd party estimating software, Xactimate or Symbility (as required).
• Train on these estimating tools as needed.
• Utilize PDO QA for peer review
• Ensure each project achieves a minimum gross profit margin as determined by company standards.
• Complete estimates within 24 hours of assignment
• Communicate and document any change orders and insurance supplements.

Competency – Knowledge, Skills and Abilities:

• Knowledge of technology (iPhone, iPad, computer)
• Customer Service Skills
• Ability to learn and operate our primary operating systems: RMS, Xactimate, Symbility, MICA and additional systems as requested
• Ability to create documents
• Ability to answer and communicate with customers over the phone and face to face
• Ability to work independently and / or with a team
• Ability to participate in an on-call schedule
• Ability to work within hazardous environments safely
• Maintain a level of confidentiality

Preferred Education and Experience:

• Experience with Xactimate and/or Symbility required
• Bachelor’s Degree or equivalent industry experience
• Customer Service experience
• Industry certifications (Level 1, 2 and/or 3, IICRC and Lead)
• 1 plus year experience in a craft, trade, or manual labor position or equivalent schooling

Physical Requirement

• Must be able to communicate and converse with customers over the phone and face to face
• Must be able to stay in a stationary position up to 80% of the time
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printer.
• Must be able to observe and perceive information on a computer and documents

Make an impact now : Paul Davis is proud of our 56-year heritage serving people in their time of need when facing disaster and having their worst day. We are a customer, employee and client focused company, passionately serving our community in its time of need and becoming an indispensable partner to our clients through our dedicated work! WE ARE PAUL DAVIS!