Customer Operations Manager

Green Eagle Solutions is a rapidly growing tech company that offers software solutions to the renewable energy sector. Thanks to the expertise and knowledge of our technical team we have developed our technology ARSOS which allows renewable energy operators to monitor analyze and intelligently control their power plants worldwide. Our software makes green energy production more efficient and sustainable bringing us closer to a carbonneutral world.

We are a dynamic and proactive company in constant search for personal and professional improvement. Working for Green Eagle means growing along with the company and being part of the gamechanger spirit. We want to discover your talent. If you are encouraged to do great things join our team!

What are we looking for

We are seeking a talented enthusiastic and experienced individual to join our Operations team. Your role is critical to ensuring seamless operations across the customer journey. You will be accountable for enhancing customer experience and satisfaction. Your functions will include project management customer care and quality assurance. You will also collaborate with the Growth team nurturing and expanding the business with our customers.

Responsibilities

As Customer Operations Manager you will be responsible for the endtoend customer operation cycle. This is a customerfacing role to ensure the onboarding and use of our product. As an individual contributor you will also coordinate all the internal resources to ensure customer satisfaction from ordering to invoicing processes.

Main functions:

• Customer Onboarding: Technical assessment timeline planning product training and education

• Customer care: Relationship management issue escalation proactive checkin outreach health monitoring

• Invoicing: Billing process accuracy payment timeliness contract renewals

• Crossfunctional collaboration: Sales expansion Product feedback and overall customer experience improvement

• Data analysis and reporting

Experience/Skills Required

• 3 years of professional experience in project management operations or techfocused customer service roles.

• Fluency in English (C1 level) and Spanish is required any additional languages are a plus.

• Technologysavvy as they relate to the integration and use of B2B products.

• Showcase exceptional clientfacing and internal communication skills both in verbal and written form.

• Demonstrate a strong track record in B2B operational environments.

• Knowledge/experience on the renewable energy sector is a plus.

Why work at Green Eagle

Voted a Great Place to Work by our team members

Contribute to the green energy transition and have a sense of purpose in your work

Work from home and our offices in the center of Madrid or Seville

Flexible working hours

Flexible compensation including discounts on childcare transport meals and gym memberships

Private health insurance

Annual Training & Development bonus

Free English classes

This is an awesome opportunity to speed up your professional career and challenge yourself while doing something meaningful for the future!