- Interact with customers through various channels including phone calls emails and live chat to understand their needs and concerns.
- Build and maintain positive relationships with customers fostering trust and loyalty.
- Address customer inquiries concerns and escalations promptly and professionally.
- Collaborate with other departments to resolve complex issues and ensure timely resolution.
- Stay informed about the companys products and services to provide accurate information to customers.
- Educate customers about product features benefits and usage.
- Communicate important announcements updates and promotions to customers effectively.
- Work collaboratively with the marketing team to share customer insights and trends.
Requirements
- Any Graduate
- Excellent verbal and written communication skills.
- Ability to empathise with customers and provide clear and concise information.
- Strong problemsolving skills and the ability to think on your feet to resolve customer queries
- Ability to adapt to changing priorities and handle multiple tasks simultaneously.
- Go getter personality
- Smart & ready to work in team
- Collaborative and problem solving
- Having an everlearning attitude
- Positive & SelfMotivated
Benefits
- Budget Up to 25k (Negotiable for a good candidate)
Excellent Communication Skills, Positive Attitude, Microsoft office, Excel