Teamlead IT Operations fmd

To support our IT team we are searching for a Teamlead IT Operations (f/m/d) to be based in our Leipzig office.

Tasks

WHAT YOU WILL DO

Ensuring the smooth technical operation of the IT frontend stack (software distribution cloud apps communication systems 1st and 2nd level support endpoint management identity & access management)

• Management and further development of the 6person team
• Coordination of external service providers
• Central point of contact for stakeholders from other departments
• Independent planning and management of projects in the departments environment
• In your area of responsibility you will work with the Head of IT Services to drive the further development design and implementation of our IT architecture applications and systems as well as the associated workflows and processes
• Creation monitoring and further development of our IT service desk KPIs and regular reporting to increase customer satisfaction and ensure continuous further development

Requirements

WHO YOU ARE

3 years experience in a similar position preferred

• Previous experience in a 1st and 2nd line support function with a focus on technical service
• Broad knowledge in IT Service management principles and processes as well as expierence in ITInfrastructure network technologies OS systems and databases
• You are characterized by your solutionoriented independent and careful way of working
• You have the ability to plan and organize your own workload and that of your colleagues
• Experience with common service desk tools (Jira Zendesk Confluence e.g.)
• Sound knowledge in the area of cloud services (Google Workspace Microsoft 365 etc.)
• ITIL Foundation certification (V3 / V4) or equivalent practice
• Minimum B2 German language knowledge also in written form
• Good English skills also in written form

Benefits

• Up to 32 days of holiday depending on the length of service starting with 28 days
• Mobile office with up to 40% of your total contracted hours (job and position permitting)
• 10 days/year of mobile office abroad in EUcountries (job and position permitting)
• Language & elearning courses
• Staff discount
• Company pension scheme
• Discounted membership for selected sports platforms & gyms
• Discounted travel card & shuttle service
• Access to LinkedIn Learning
• Individual support on mental health & wellbeing (e.g. compatibility work and family life)
• Social Day
• Employee Share Purchase Plan