Customer Support Success Manager - German Speaking mwd

Are you ready to make an impact in a fastpaced environment CONROO is an earlystage startup that makes logistics efficient through technology thereby creating transparency and increasing operational efficiency at terminals and depots. With our young and fastgrowing team based in Munich Nuremberg and Hamburg were looking for talented individuals who share our passion for building great products and are eager to learn and grow alongside our founder team to truly #unlockpotential!

Tasks

How you create impact at CONROO

• Manage and scale the daytoday support operations ensuring timely and effective resolution of customer inquiries and issues. Implement and optimize support tools and systems to enhance operational efficiency and customer satisfaction.
• Continuously evaluate and enhance our newly established support and success processes. Track and analyze key performance indicators (KPIs) to identify areas for improvement incorporate industry best practices and implement initiatives that enhance overall customer experience.
• Serve as the voice of the customer within the organization gathering insights and feedback to inform product development and business strategies. Advocate for customer needs and ensure they are considered in decisionmaking processes.
• Act as the key point of contact for all customers and clients postimplementation addressing their needs resolving any issues and ensuring ongoing satisfaction and success with our products and services.

Requirements

What you need to succeed

• Fluent German language skills are a prerequisite for this position as it involves engaging with German partners and customers and the ability to communicate confidently and effectively in German is essential to excel in this role.
• 3 years in customer support and success roles
• Strong communication leadership and problemsolving skills
• Datadriven decisionmaking abilities and customercentric mindset
• Experience in scaling support and success teams in startups
• Proficiency in support tools (e.g. Zendesk Intercom)
• A neverstoplearning attitude and a desire to learn and grow

Benefits

• Gain invaluable insights into building a logistics tech startup and enjoy the freedom to take ownership of your work in an autonomous environment that encourages and supports your growth.
• We foster a culture of openness transparency and trust where everyones ideas and opinions are valued and respected. All team members feel welcome and appreciated for who they are.
• At CONROO we understand the importance of worklife balance. Thats why we offer flexible hours to ensure that our team members can work at times that suit their individual needs and schedules.
• We love getting together as a team and making memories! Every quarter we host fun team events and once a year we have an exciting offsite to build team spirit and bond with each other.
• We have offices in the heart of Munich Hamburg and Nuremberg. Looking forward to seeing you here!

Wed love to hear from you! Applying for the position is easy just send us your resume and optionally a cover letter. If we think you might be a great fit well set up an intro call so we can get to know each other better. We cant wait to meet you and learn more about your experience and interests!