- Administrating and providing L1/L2 remote network support to both internal /external customers.
- Performing diagnose solving complex technical issues and providing root cause analysis
- Performing troubleshooting over remote access sessions as well as offline investigation of device logs and documentation
- Use specialized debug equipment such as scopes and analyzers to isolate complex client problems
- Identify and resolve technical issues in production environments including softwarehardware and network problems.
- Monitor and analyze production systems and services for performance availability and security.
- Respond to alerts and take necessary actions to prevent or resolve issues.
- Investigate and resolve production incidents minimizing downtime and impact on operations.
- Maintain accurate documentation of production systems configurations and incident reports.
Requirements
- Strong verbal and written communication skills in English
- Willingness to learn new technologies
- Strong troubleshooting skills creative and able to think outside the box
- Strong technical expertise in all layers
- Background working in vendor or technical support environments with trouble ticketing systems will be considered as an advantage
- Independent worker and team player
Strong verbal and written communication skills in English Willingness to learn new technologies Strong troubleshooting skills, creative and able to think outside the box Strong technical expertise in all layers Background working in vendor or technical support environments with trouble ticketing systems will be considered as an advantage Independent worker and team player