drjobs Intern - IT Support

Intern - IT Support

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Job Location drjobs

Colombo - Sri Lanka

Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Job Description

SCOPE & AUTHORITY

  • Supports in the agreement of Service Level Agreements for each service and ensures consistency of content and approach.
  • Investigates all appropriate means to improve IT / network service investments and delivers / improves / changes / restores a quality service to the end users.
  • Tracks routes and redirects problems to correct resources.
  • Empower users to find information selfsolve when they decide to and learn more about Microsoft products services.
  • Advise users on how to gain additional value from their Microsoft products.
  • Assists in development and delivery of enhancements bug fixes and infrastructure deliverables.

QUALIFICATIONS:

  • Degree in ICT(Software/Network) or HND (Software/Network) or similar kind of experience.

EXPERIENCE:

  • Sound academic background
  • Excellent communication skills (Oral and written)
  • Knowledge of the Information and Communication Technologies infrastructure (hardware databases operating systems LAN WAN etc.)

Remote Work :

No

Employment Type

Full Time

Company Industry

About Company

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