Supports in the agreement of Service Level Agreements for each service and ensures consistency of content and approach.
Investigates all appropriate means to improve IT / network service investments and delivers / improves / changes / restores a quality service to the end users.
Tracks routes and redirects problems to correct resources.
Empower users to find information selfsolve when they decide to and learn more about Microsoft products services.
Advise users on how to gain additional value from their Microsoft products.
Assists in development and delivery of enhancements bug fixes and infrastructure deliverables.
QUALIFICATIONS:
Degree in ICT(Software/Network) or HND (Software/Network) or similar kind of experience.
EXPERIENCE:
Sound academic background
Excellent communication skills (Oral and written)
Knowledge of the Information and Communication Technologies infrastructure (hardware databases operating systems LAN WAN etc.)
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