Dynamic 365 CRM Consultant
Dynamic 365 CRM Consultant
Posted on :
17-01-2024
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Salary
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Salary Not Disclosed
Posted on :
17-01-2024
Job Description
Dynamic 365 CRM Consultant
The Dynamics CRM Consultant will be responsible for reviewing client business processes reengineering the client’s processes to improve efficiency and performing many of the functional tasks required for a successful CRM implementation.
The Dynamics CRM consultant must have a good knowledge of Dynamcis 365 and participates in the design and architecture sessions gather and document business processes and requirements for the project. Assist with architecting the CRM system related customizations portals and is responsible for delivering highquality CRM technical/business solutions.
In the role the consultant supports sprint planning provides updates on progress at daily stand ups and when required works with Process Owners to clarify / amend / create user stories. Dynamic 365 CRM
Key Responsibilities:
Requirements:
The Dynamics CRM Consultant will be responsible for reviewing client business processes reengineering the client’s processes to improve efficiency and performing many of the functional tasks required for a successful CRM implementation.
The Dynamics CRM consultant must have a good knowledge of Dynamcis 365 and participates in the design and architecture sessions gather and document business processes and requirements for the project. Assist with architecting the CRM system related customizations portals and is responsible for delivering highquality CRM technical/business solutions.
In the role the consultant supports sprint planning provides updates on progress at daily stand ups and when required works with Process Owners to clarify / amend / create user stories. Dynamic 365 CRM
Key Responsibilities:
- Leading requirements gathering sessions
- Documentation of business processes and requirements
- Leading the development of Use Cases and Design document artifacts to effectively convey requirements
- Configuration of Dynamics CRM
- Test script creation planning and execution
- Training documentation creation
- Delivery of onsite and virtual training sessions
- Documentation of Data Mapping for integration and migration tasks
Requirements:
- Professional experience of Dynamics 365 for Sales Customer Service Marketing Portals
- Professional experience of Microsoft Power Platform and plugins
- Professional experience of the methods and tools used to customize and extend Dynamics 365 solutions.
- Experience in Power Platform (Power Apps Portals Canvas and Model Driven Apps Power Automate Power BI) and Common Data Service.
- Strong workshop facilitation and presentations skills.
- Good understanding of DevOps
- Good understanding of testing methodologies.
- Certifications – Six Sigma Lean Agile desirable.
- Working proficiency in English required
Employment Type
Full Time
Key Skills
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