Customer Success Specialist

Responsibilities:

1. Client Onboarding and Engagement:

Guide clients through the onboarding process ensuring a smooth transition to our programs.

Conduct welcome calls orientations and training sessions to introduce clients to our offerings.

Monitor client progress and provide ongoing support to enhance their learning journey.

2. Relationship Management:

Develop strong and positive relationships with clients acting as a main point of contact.

Proactively engage with clients to understand their needs goals and challenges.

Collaborate with clients to identify opportunities for program optimization and success.

3. Issue Resolution:

Address client inquiries concerns and issues in a timely and effective manner.

Troubleshoot technical problems and work with internal teams to resolve issues promptly.

Provide empathetic and professional responses to ensure client satisfaction.

4. Program Guidance:

Provide expert guidance on program curriculum resources and learning objectives.

Recommend personalized learning paths and strategies based on individual client needs.

Monitor client progress and offer insights to enhance their learning outcomes.

5. Client Feedback and Insights:

Collect video audio and written testimonials client feedback and insights to drive continuous

improvement of our programs.

Compile feedback and collaborate with the product and content teams to implement enhancements.

Contribute to the development of new resources and tools based on client needs.

6. Retention and Upselling:

Develop strategies to increase client retention and satisfaction rates.

Identify opportunities for upselling additional services or courses that align with client goals.

Collaborate with the sales team to explore expansion opportunities within existing clients.

Qualifications:

Bachelors degree in Business Education or a related field.

Proven experience in customer success or account management preferably in the EdTech sector.

Excellent communication and interpersonal skills.

Strong problemsolving abilities and a customercentric mindset.

Skills :