Junior Customer Success Manager fmd

Job Description

Are you ready to leave your mark on the world of Customer Success Management Then kickstart your career as a fulltime

Junior Customer Success Manager (w/m/d) with an experienced international team in Bonn now.

In this position you become the voice of our customers inside Scanbot SDK. You ensure their feedback and requests are heard assisting them with our solutions at every step of their journey.

Does engaging with international customers identifying the different industry requirements and collaborating with our support and development team daily sound good to you Apply now and start your new challenge at Scanbot SDK!

How you will make an impact

• Assist a group of 6070 clients along the entire customer journey and advise them on the integration and usage of the SDK.
• Identify the specific needs of various industries and thus contribute to product development marketing and growth.
• Collaborate with our support and development teams to solve our customers support and feature requests.
• Manage formal quotations invoices and license renewals with our Finance & Operations team.
• Expand the Scanbot SDKs usage through multifaceted crossselling and upselling campaigns.
• Provide regular market and competitive research on which to base our crossselling and upselling strategy.
• Work on the continuous optimization of the CSM processes.

Your benefits as a Scanbot SDK team member

• Responsibility from day one
• Flat hierarchies & a Get it done policy
• Webinars conferences & online courses
• Quarterly feedback meetings & weekly coaching sessions
• Fixed home office day
• Flexible working hours (given enough overlap with the team)
• 30 vacation days
• Latest MacBooks & external hardware

Did we make you curious Head to our page to learn more about working at Scanbot SDK.

Requirements

We have put a lot of thought into what you should bring to this position.

• You graduated from university or had comparable professional training e.g. in the form of a completed apprenticeship.
• You are a h2 team player who can easily adapt to rapidly changing situations.
• You are openminded communicative and interested in building lasting client relationships.
• You are detail oriented hungry to learn and ready to take over responsibility for your allocated group of customers.
• Your German is excellent (native speaker or C2) and you are fluent in English (B2 or higher) a smooth communication with our international customers is key.

At Scanbot we are all about people. Whether you are suitable for a job is independent of gender sexuality age religion disability or origin. We are dedicated to building a diverse inclusive and authentic workplace. So if youre excited about Scanbot but your past experience doesnt align perfectly with every qualification in the job description we encourage you to apply speculatively via mail . You may be just the right candidate for us.