Customer QA Officer

Did you know that you already know us Almost every second tablet which is on the market contains our products.

We are on a pursuit of excipient excellence through which we want to help people live healthier lives. Over time we have developed from a pioneer organisation into a global one with currently over 400 employees. This demands great entrepreneurial power and leadership in everything we do.

We are looking for people who take ownership are not afraid for accountability deliver and who dare to make mistakes and learn from them. Working at DFE Pharma means having the freedom to act the craving to take responsibility developing your skills and working within a motivated crossfunctional team in an international playing field.

Now it is your turn to join! Do you want to be part of the team that that support are pharmaceutical customers worldwide with the best possible service

Tasks

• Responding to customer related questions and queries related to quality of our products and services
• Creating customer documentation including statements reports
• Active participation in customer facing process optimalisation and the digitalization projects
• Active participation in Service level segmentation and standardization
• Analysis and reporting on Customer QA topics
• Acting as a Business Partner for Sales department
• General support of the Customer QA & ESG Director

Requirements

• Relevant bachelor degree with at least 35 years of work experience in QA.
• Preferably experienced in pharmaceutical industry excipient manufacturing or in a highly regulated food market.
• Good prioritization and organisational skills
• Strong communicator that understands the customer needs
• Pragmatic problem solver that understands QA requirements and compliancy
• Brings Customer QA to the next level (digital standards high level services)
• Outstanding verbal and written communication in English (German or Dutch are nice to have but not mandatory)

Benefits

• International working environment
• Continuous learning and development opportunity
• Excellent remuneration package
• A flat organisation structure with short communication lines
• Hybrid way of working (Home office and office combination)

Team Details

• You will work in the Global Customer QA team together with 5 colleagues.
• The team is part of the Quality department consisting of 50 employees globally.
• You will report to the Director Customer QA & ESG

Where will you be working

• The vacancy is located in Goch (Germany) which is close to Nijmegen (The Netherlands) and Dsseldorf (Germany)Home Office for 2 days a week is possible