Director of Client Services
Director of Client Services
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Job Description
Abound Corporation is a rapidly growing sales and marketing agency dedicated to driving transformative growth for our clients. With an innovative and highly motivated team we provide strategy messaging and solutions tailored to each clients unique business goals.
Job Description:
We are seeking an exceptional Director of Client Services to lead our client engagement initiatives. Reporting to the leadership team you will own the client relationship and ensure complete customer satisfaction and strategic alignment. If you are passionate about client success and being a trusted advisor we encourage you to apply.
Responsibilities:
Serve as lead advisor and primary contact for key accounts
Deeply understand clients businesses to develop integrated strategies and marketing campaigns
Build a team that maintains strong relationships with key clients acting as their primary point of contact
Collaborate with internal teams to develop comprehensive sales and marketing plans tailored to each clients needs
Ensure timely delivery of services and solutions meeting or exceeding client expectations
Proactively monitor projects and relationships to identify issues early and resolve seamlessly
Present strategic recommendations on market trends technologies and best practices
Conduct regular performance reviews with team members and guide them to do conduct client reviews to assess satisfaction levels and identify areas for improvement
Champion clients needs across the organization to drive results
Analyze performance metrics and customer feedback to enhance service quality
Requirements:
7 years in strategic account management or client services role
Success managing large complex projects and teams
Proven experience in a similar role within a sales or marketing agency environment
Strong understanding of sales and marketing principles strategies and tactics
Strategic thinker and client advocate with ability to influence at executive levels
Outstanding relationship building and communication abilities
Innovative problemsolver able to thrive in a fastpaced environment
Bachelors degree required; MBA strongly preferred
Why Join Abound
We are experiencing tremendous growth and seek candidates passionate about client relationships and success. We provide:
Opportunity to make a direct impact on revenue and growth
Exposure to diverse clients and industries
Fastpaced collaborative culture that develops talent
Competitive incentives and benefits
At Abound Corporation we live and breathe client success. Bring your strategic vision and client commitment to our team!
Employment Type
Part Time
Company Industry
Call Center / BPO / KPO / Outsourcing
