AV Engineer

AV Engineer

Normal Illinois

JOB DESCRIPTION

This is what you ll do:

Responsible for configuring operating and maintaining AudioVisual (AV) equipment and solutions

Assist the AV team with existing projects daily site support and live events in Normal IL.

Follow the standards and policies defined for the AV services conference rooms and Zoom services

Design administer and manage a scalable enterpriselevel AV platform based on the business requirements

Lead testing practices to ensure AV changes/upgrades don t negatively impact key business applications or user experience.

Document the deployment troubleshooting and operational processes required to build and operate our AV solutions

Provide the last line of defense for AV support within IT

Act as a Subject Matter Expert (SME) for Zoom rooms Cisco telephony system conference room architecture/standards video/audio/web conferencing and streaming & digital signage infrastructure

Drive initiatives to continuously improve our endusers experience based on user feedback and monitoring data

Develop positive relationships with the business and other functions involved in downstream technical processes

Collaborate with cross functional IT teams

Look to improve all aspects of the AV services continually

Requirements

At least 25 years (or relative) in the AV support role where you learned the nuances of IT Administration

Bachelor s is preferred for this position

Experience with: Zoom configuration and management Microsoft O365 integrations OnPrem/Cloud telephony system AV System design MS Teams Mac and Level 3 escalation support and troubleshooting.

Knowledge with the following technologies: Neat Polycom QSys Control Systems Harmon Devices Biamp and Crestron

Ability to identify scope and recommend improvements in the AV spaces

Tech Savvy Ability and passion for learning new technology and tools

Passion for Customer Support A drive to help endusers get what they need to do their jobs the best they can. A sense of satisfaction from assisting endusers in getting what they need on time

Ability to communicate at all levels within the organization Business Stakeholders Senior Managers and CLevel Execs

Prioritization Skills The ability to analyze support requests and prioritize them based on impact.

Discipline The discipline to actively manage AV tickets and internal IT tasks without getting distracted by email chat or other adhoc communication. Motivated and driven to tackle daily assignment and build efficient workflows around them

#IND

At least 2-5 years (or relative) in the AV support role, where you learned the nuances of IT Administration Bachelor s is preferred for this position Experience with: Zoom configuration and management, Microsoft O365 integrations, On-Prem/Cloud telephony system, AV System design, MS Teams, Mac, and Level 3 escalation support and troubleshooting. Knowledge with the following technologies: Neat, Polycom, Q-Sys Control Systems, Harmon Devices, Biamp, and Crestron Ability to identify, scope, and recommend improvements in the AV spaces Tech Savvy Ability and passion for learning new technology and tools Passion for Customer Support A drive to help end-users get what they need to do their jobs the best they can. A sense of satisfaction from assisting end-users in getting what they need on time Ability to communicate at all levels within the organization Business Stakeholders, Senior Managers, and C-Level Execs Prioritization Skills The ability to analyze support requests and prioritize them based on impact. Discipline The discipline to actively manage AV tickets and internal IT tasks without getting distracted by email, chat, or other ad-hoc communication. Motivated and driven to tackle daily assignment and build efficient workflows around them #IND