Office Administrator - 6 Months FTC

• Efficiently managing engineer s daily diaries
  
• Taking calls and booking maintenances and corrective calls, along with any other business enquiries
  
• Liaise with national accounts on Service and Call Out delivery.
  
• Liaising with engineers to ensure deadlines are kept.
  
• Advise customers/ national accounts of ETA s where required.
  
• Meeting goals and daily targets
  
• To ensure prompt and accurate processing of customer requests whether received by telephone, written correspondence and electronically via e-mail and web portals.
  
• Bank Holidays and absence cover where required.
  
• Completion of Invoices for the department
  
• Answer the telephone and taking messages where appropriate.
  
• To assist in the development and maintenance of effective administrative procedures and systems appropriate to the needs of the service department
  
• Updating trackers and spreadsheets in a timely manner
  
• Updating database and keeping information up to date
  
• Ensure line manager is made aware of developments, problems and other issues affecting the performance of service department.
  
• Update Engineer on Call Rota and distribute.
  

Requirements

• Excellent co-ordination skills and highly organized.
  
• Excellent administration skills
  
• Highly skilled in the use of all office IT packages (Microsoft Word / Excel / PowerPoint/ Email and Internet)
  
• Proven track record of good organizational skills (including time management, prioritizing) Ability to work under pressure.
  
• Excellent interpersonal skills and able to build and maintain relationships at all levels.
  
• Excellent communication skills - verbal and written.
  
• Be a good team player, willing to provide cover and support where necessary.
  
• Good accounting and numeric skills
  
• Great attention to detail
  

Benefits

• Sick pay scheme
  
• Company Pension & Death in Service
  
• 20 days holiday & BH
  
• Career development opportunities & ongoing training
  
• Referral Scheme
  
• Life Insurance