Apprentice IT Administrator

Join Geoquip Marine as an Apprentice IT Administrator! Learn from Geoquip Marine IT Team while gaining your qualification. Strive to be a trusted advisor and help improve Geoquip Marines IT services through continuous development trend analysis and best practices.

About Geoquip Marine: Were pioneers in providing safe and reliable geotechnical investigations globally. With expertise in offshore and onshore facilities were recognised for our commitment to excellence recently nominated for 4 awards at the Ground Engineering Awards 2024.

Apprenticeship Overview

Expected duration: 21 months
Apprenticeship level: Level 3 (Advanced)

Programme: IT Communications Technician

During this apprenticeship you will follow a fully supported training programme with an accredited apprenticeship provider delivered through combined weekly remote classroombased training workplace assessment/training and online learning working towards completing the IT Communications Technician standard.

The training covers the following core occupational duties:

Requirements

It is a requirement to have five GCSE 94 grades or equivalent (including English and Maths) to apply for this type of apprenticeship. If you do not have these grades but have completed numeracy and literacy Key Skills/Functional Skills at level two you may also apply for these apprenticeships.

Eligibility

You must meet the following eligibility criteria to apply for the role:

• Have been a UK/EEA resident for the last 3 years
• Hold valid residency status
• Have the right to work in the UK

Key responsibilities:

• Providing IT Support and Service Delivery as part of the IT Department and Service Desk.
• Troubleshooting computer problems in line with Company Service Level Agreements and KPIs.
• Assisting the IT Manager in delivering IT Projects.
• Advising staff on appropriate actions processes and procedures.
• Liaising between staff and the IT department to resolve issues.
• Ownership of user problems and be proactive when dealing with user issues.
• Performing hardware and software installations.
• Management of the IT Asset Register.
• Ensuring quality of service to internal and external clients.
• Assisting with the development of reporting capabilities and reviewing performance metrics to improve service delivery.
• Attending and completing all required tasks study days and exams directly pertaining to the apprenticeship contract engaging fully with the assigned Tutor.
• Any other duties deemed necessary which are within the bounds of the incumbents competence and function.

Essential skills characteristics and experience

Interpersonal skills and capable of learning and attaining the following:

• IT Helpdesk Service Delivery and Ticket Management
• IT Service Delivery Enterprise Windows Domains Server architecture SANs NAS Azure Email Networking and Office 365
• Active Directory and Azure Entra ID Administration
• Supporting new applications
• Documenting in alignment with Geoquip processes and training others to do so
• Knowledge of Windows operating systems (Desktop and Server
• components)
• Knowledge of hardware installation and software installation
• Troubleshooting

Key characteristics include:

• Methodical Approach
• Tenacity
• Diligence
• Attention to Detail
• Positive Attitude
• Confidentiality
• Communication Skills
• SelfBelief

What can we offer

• Flexible working and hybrid location opportunities.
• Private Healthcare Income Protection Life Assurance.
• 5% Employer Pension Contribution.
• Highly competitive salary.
• Salary Sacrifice Cycle to Work Scheme.
• Gym Membership Scheme.
• Join our People and Culture team for fun employee events