Online Customer Support Specialist for an Online Shop in Australia Home Based Full Time
Posted on :
22-11-2023
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
22-11-2023
Job Description
Customer Order Fulfillment
Process and fulfill customer orders efficiently
Maintain accurate records of orders using Excel sheets
Collaborate with the warehouse team to ensure timely dispatch of products
Communicate any orderrelated issues to relevant departments
Updating Tracking Information
Provide customers with realtime updates on their order status
Utilize tracking systems to ensure accurate and timely information dissemination
Troubleshoot and resolve any trackingrelated inquiries from customers
Customer Email Support
Respond promptly to customer inquiries and general enquiries via email
Handle refund requests and initiate the refund process in accordance with company policies
Provide friendly and informative responses to enhance the customer experience
Previous experience in customer support or a related field. Proficient in using Excel and tracking systems. Excellent written and verbal communication skills. Strong attention to detail and organizational abilities. Ability to multitask and prioritize in a fast-paced environment. Customer-centric mindset with a focus on delivering exceptional service.
Process and fulfill customer orders efficiently
Maintain accurate records of orders using Excel sheets
Collaborate with the warehouse team to ensure timely dispatch of products
Communicate any orderrelated issues to relevant departments
Updating Tracking Information
Provide customers with realtime updates on their order status
Utilize tracking systems to ensure accurate and timely information dissemination
Troubleshoot and resolve any trackingrelated inquiries from customers
Customer Email Support
Respond promptly to customer inquiries and general enquiries via email
Handle refund requests and initiate the refund process in accordance with company policies
Provide friendly and informative responses to enhance the customer experience
Previous experience in customer support or a related field. Proficient in using Excel and tracking systems. Excellent written and verbal communication skills. Strong attention to detail and organizational abilities. Ability to multitask and prioritize in a fast-paced environment. Customer-centric mindset with a focus on delivering exceptional service.
Employment Type
Full Time
Key Skills
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