AWS Junior Support Engineer

Support an on call 24 x 7 cloud Production Environment supporting and administering AWS products & Answer support calls and tickets and provide first-level application support, make sure assigned Cloud customers have the best customer experience when engaging Technical Support, train and support junior team members in resolving product support tickets & run database queries to lookup, resolve, issues, should be prepared to be first point of escalation 24 x 7

[Work Hours & Benefits] AWS support engineers are expected to work multiple shifts as per customer needs, including weekends from our Hyderabad Option to work from anywhere at the discretion of the team/project possible for some cases/duration on an ;

Requirements

General Skills:

• Focus on rapid identification and resolution of customer issues
  
• Answer questions and perform initial triage on problem reports
  
• Excellent communication skills: must be able to hold customer calls under pressure
  

Mandatory Skills

• OS (Linux, Windows)
  
• AWS Architect Professional
  
• Strong virtualization knowledge
  
• Advanced knowledge of enterprise networking concepts (routing, switching, load balancing)
  
• In depth knowledge of administering AWS products:EC2, S3, VPC, EBS, ELB/ALB, CloudWatch, CloudTrail, Cognito, Route52, IAM, AWS Lambda
  
  Good to have skills
  
• Cognito
  
• CloudFormation
  
• API Gateway
  

Education:

• Bachelor s and/or Master s degree in Computer Science, Computer Engineering or related technical discipline
  
• About 0 - 4 years of professional experience supporting AWS cloud environments
  
• Certified Amazon Architect Associate or Architect
  
• Experience serving as Support lead (shift planning, management, status reporting)
  

General Skills: Focus on rapid identification and resolution of customer issues Answer questions and perform initial triage on problem reports Excellent communication skills: must be able to hold customer calls under pressure Mandatory Skills OS (Linux, Windows) AWS Architect Professional Strong virtualization knowledge Advanced knowledge of enterprise networking concepts (routing, switching, load balancing) In depth knowledge of administering AWS products:EC2, S3, VPC, EBS, ELB/ALB, CloudWatch, CloudTrail, Cognito, Route52, IAM, AWS Lambda Good to have skills Cognito CloudFormation API Gateway Education: Bachelor s and/or Master s degree in Computer Science, Computer Engineering or related technical discipline About 0 - 4 years of professional experience supporting AWS cloud environments Certified Amazon Architect Associate or Architect Experience serving as Support lead (shift planning, management, status reporting)