Desktop Support (701058)

Seeking a candidate to enter data into the AMANDA application. This candidate will be reviewing and entering data for approx. 20,000 plumbing renewal applications as well as providing phone support and troubleshooting the online line licensing system, Amanda, for the States Plumbing, Mechanical, and Lead licensing bureau.

The candidate will need to be able to learn the AMANDA application quickly and its functionality, need to work with minimal oversight, and possess a strong background in data entry and phone support.

The candidate will be the first point of contact to the public needing assistance using and/or troubleshooting the online licensing system, as well as general licensing questions. Besides assisting the public with troubleshooting the online system, the candidate will also need to understand, and be able to communicate the general rules effectively, regulations, and procedures regarding licensing requirements.

The position will also entail some administrative duties, such as processing and sending mail, entering license applications into the database, and processing payment transactions. The candidate will need to be flexible and can juggle different duties and tasks from day to day. The ability to go smoothly from one task to another, back again, will be crucial to perform the necessary duties for this position effectively.

Keys:

1. Prior experience using database management software with the ability to troubleshoot technical issues related to database management software and web-based services in person and over the phone.

2. Experience entering and validating large volumes of data into an existing application

3. Customer Service focused with the ability to remain calm in a demanding environment.

4. Experience with call tracking procedures.

5. Experience working independently in a data entry role with minimal supervision.

6. Skilled in basic Microsoft Office Products, various internet browsers, and Windows 10 software.

7. Basic administrative skills, such a working with mail, data entry, and working with money transactions. Able to work efficiently under pressure and meet deadlines. Ability to juggle multiple tasks.

8. Detail oriented problem solver with excellent time management skills who is adept to the application of technology to task.

Requirements

Skill
Required / Desired
Amount
of Experience
Candidate

Prior experience using database management software with the ability to troubleshoot technical issues related to database management software and web-

Required
4
Years

Experience entering and validating large volumes of data into an existing application

Required
4
Years

Customer Service focused with the ability to remain calm in a demanding environment.

Required
4
Years

Experience with call tracking procedures.

Required
4
Years

Skilled in basic Microsoft Office Products, various internet browsers, and Windows 10 software.

Required
4
Years

Skill Required / Desired Amount of Experience Candidate Prior experience using database management software with the ability to troubleshoot technical issues related to database management software and web- Required 4 Years Experience entering and validating large volumes of data into an existing application Required 4 Years Customer Service focused with the ability to remain calm in a demanding environment. Required 4 Years Experience with call tracking procedures. Required 4 Years Skilled in basic Microsoft Office Products, various internet browsers, and Windows 10 software. Required 4 Years