Live Chat AgentAdmin istant
Live Chat AgentAdmin istant
Posted on :
13-09-2024
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Salary
Not Disclosed
Salary Not Disclosed
Posted on :
13-09-2024
Job Description
WES is seeking a dedicated Live Chat Agent/Admin Assistant to provide exceptional customer support through live chat channels while assisting with administrative tasks. The ideal candidate will possess strong communication skills attention to detail and a commitment to delivering quality service to our clients. This role is essential in ensuring that customer inquiries are addressed promptly and accurately contributing to overall customer satisfaction.
Responsibilities:
Responsibilities:
- Respond promptly to customer inquiries via live chat ensuring a high level of satisfaction.
- Assist customers with their questions and concerns regarding our services and products.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other departments to ensure customer needs are met effectively.
- Perform administrative tasks such as data entry scheduling and document management.
- Monitor and evaluate chat performance metrics to identify areas for improvement.
- Provide feedback and suggestions to enhance the customer support process.
Requirements :
- Minimum of 2 years of experience in a customer service or support role.
- Proficient in using live chat software and other customer service tools.
- Excellent written communication skills with a strong command of grammar and spelling.
- Ability to handle multiple tasks and prioritize effectively in a fastpaced environment.
- Strong problemsolving skills and a customerfirst mindset.
- Experience in administrative tasks is preferred with at least 1 year of related experience.
- Familiarity with CRM systems and basic office software is a plus.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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