Live Chat Representative
Live Chat Representative
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Job Description
Job Description: As a Live Chat Representative your primary role is to provide exceptional customer support and assistance through live chat platforms. You will engage with customers to address inquiries troubleshoot issues and provide product or service information to ensure a seamless customer experience.
Key Responsibilities:
- Engage with customers through live chat to promptly address questions concerns and issues.
- Resolve customer inquiries by providing accurate information about products services or account details.
- Troubleshoot and resolve basic technical or accountrelated issues escalating more complex concerns as needed.
- Track and document customer interactions updates and resolutions in the companys CRM or ticketing system.
- Collaborate with other customer support teams to improve the overall customer experience.
- Maintain professionalism empathy and patience during all customer interactions to ensure a positive service experience.
- Stay uptodate with product knowledge company policies and system changes to provide accurate support.
Requirements:
- Strong written communication skills with excellent grammar and spelling.
- Problemsolving abilities and comfort with troubleshooting.
- Ability to work in a fastpaced environment and handle multiple chat conversations simultaneously.
- Experience in customer service or a similar support role is preferred.
- Familiarity with CRM software live chat tools and basic technical troubleshooting is beneficial.
Job Type: Fulltime / Parttime / Remote
Employment Type
Full Time
Company Industry
Advertising Services / Business Consulting and Services / Air /
