Technical Program Manager I

Summary:

We are looking for someone who will Identify team needs with regards to process, tools, documentation, and research management, driving required changes to make sure UX + Research team are working at optimum efficiency

Responsibilities:

• Partner with UX Research Leads to organize and evangelize user insights in order to maximize UXR impact
• Develop process and rhythms for research planning and prioritization, helping UXR teams prioritize and invest in the right user-centric opportunities
• Implement new processes to make research operations more efficient and effective, and evolve the current team process and documentation, iterating when needed
• Operationalize intake processes, generate roadmaps, and establish a optimized backlog for UXR across verticals
• Be a thoughtful partner to Consumer Shopping UXR lead in developing research communications strategy, implementing channels and forums for insights delivery and activation to influence/inform product decision-making
• Facilitate and capture high-level information and action items from team meetings and executive reviews for tight alignment and follow up.

Skills/ Education/ Experience:

• BA/BS degree in business or equivalent degree/experience
• 3+ years of industry experience as a Program Manager, Project Manager, Design Producer, UX Manager, or similar role
• Proven ability to multitask, analyze opportunities, implement process, partner cross-functionally, and proactively solve problems
• Experience building working relationships with peers across functions (design, research, product, engineering, etc)
• Comfortable with ambiguity and able to act with confidence; strong ability to communicate clearly and speak up at any point in the process
• A strong sense of focus and excellent attention to detail while working in a fast-paced, high performance culture

Skills :