Technical Writer
Technical Writer
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Job Description
Position: Technical Writer
Location: Columbus OH
Employment Type: Contract
We are seeking a talented and detailoriented Technical Writer to join our team. The successful candidate will be responsible for creating reviewing and maintaining clear concise and accurate technical documentation user manuals guides FAQs and other content related to our products and services. The role involves collaborating with engineers product managers and other stakeholders to understand the product and ensure the documentation meets the needs of endusers.
Description:
This position will be responsible for understanding and providing documentation for projects within the Division of IT.
- Develop enhance and maintain documentation of IT projects including process documentation reports user manuals and other materials requested by project teams.
- Review and prioritize documentation service requests.
- Research problems before approaching Manager or team leadsfor assistance.
- Develop options and recommendations to assist documentation to team members for resolving issues.
- Maintain documentation and documentation libraires.
- Identify create revise and maintain documentation and templates.
- Communicate and work with customers and other client personnel as necessary.
- Work with team members to enhance their understanding of process documentation.
- Identify and make recommendations around documentation and templates needed.
- Communicate accurate and useful status updates.
- Manage and report time spent on all work activities.
- Follow quality standards.
- Able to work in team environment.
- Complete Assigned tasks.
- Strong communication skills both written and spoken.
Experience:
- Experience defining and creating process documentation
- Experience in maintaining document libraries.
- Experience in developing business processes.
- Ability to document procedures in logical sequence.
- Experience in working with both internal and external customers
- Excellent Organizational skills.
- Ability to collaborate with supporting resource across business units.
Mandatory Requirements/Time:
- 2 years college degree or equivalent of relevant experience.
- Excellent communication skills have excellent professionals oral and written skills.
- Ability to build solid business relationships in an emerging environment.
Desire Skills/Time:
- Exposure to ServiceNow ticketing systems a plus.
- 2 years technical documentation writing experience
- Demonstrated experience using graphics pictures charts and other visual means to convey important information to desired audience.
Employment Type
Full Time
