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You will be updated with latest job alerts via emailExecutive Housekeeper
POSITION SUMMARY:
The Assistant Housekeeper supervises and coordinates activities of room attendant, house attendant, public area cleaners and floor supervisors. He / She assists in the managing and directing of the day-to-day operations of all Housekeeping and laundry functions.
Participates in and enforces quality assurance for Housekeeping Department and department cost control measures.
Responsibility & Authority:
-Should have an eye for detail and the ability to effectively deal with guests, other departments and housekeeping staff.
-Obtains list of vacant rooms to be cleaned immediately & list of prospective checkouts or discharges in order to prepare work assignments.
-Experience with turn down service, special needs of VIP Guests, foreign dignitaries, etc. is helpful.
-Assigns team members their duties, and inspects work for conformance to prescribed standards of cleanliness.
-Prepares and distributes the Room assignment sheet and floor keys to room boys.
-Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel.
-Schedules the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary.
-Schedules cleaning for lobby area, public restrooms, telephone areas, hallways, entrances, elevators.
-Schedules periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks.
-Schedules cleaning of all meeting rooms after a completed function.
-Schedules deep cleaning of all meeting rooms on periodic basis including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, etc.
-Inventories cleaning supplies & linen stock to ensure adequate supplies.
-Investigates concerns regarding housekeeping service and equipment, and takes corrective action.
-Provides support to the Executive Housekeeper in all areas of Housekeeping operation, such as staff training, coaching, counseling s and also enforces to the hotels standard operating procedures.
-Ensure all meeting room functions are properly set up according to the requests indicated on the meeting room/event function sheets.
-Ensures guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff.
-Advises manager, desk clerk, & admitting personnel of rooms ready for occupancy.
-Rewards employees who use their empowerment to meet or exceed guest expectations.
-Print all housekeeping related reports and traces from PMS.
-Assists in controlling expenses by the housekeeping department.
-Confirm all housekeeping staff members have arrived or find substitutes for absent employees.
-Maintain high quality of housekeeping standards in: 1) the guest rooms 2) linens and uniforms 3) lost and found procedures 4) laundry and 5) public area.
-Review outside laundry facility servicing to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines.
-Co-ordinate with vendors eg: Pest control, Laundry services and other outsource services.
-Attend to any guest complaints and take service recovery measures if required.
-Review the housekeeping points on the guest feedback forms, take actions on guest complaints and also share guest compliments with staff members.
-Prepare annual housekeeping budget.
-Submit requests for repair and periodic maintenance of cleaning equipment.
-Prepares store requisition, purchase other supplies and equipment, also monitor par stock on all housekeeping guest supplies and linens.
Other Routine Responsibilities:
-Co-ordinate with front office and sending room discrepancy lists.
-Select, staff, recruit, hire, and train qualified housekeeping candidates.
-Attends training seminars to perfect housekeeping techniques and procedures, and enhance supervisory skills.
-Records data concerning work assignments, personnel actions, and time cards, and prepares periodic reports. May prepare reports concerning room occupancy, payroll expenses, and department expenses.
-Attends periodic staff meetings with other department heads to discuss company policies and patrons complaints, and to make recommendations to improve service and ensure more efficient operation.
-Orient and familiarize new personnel with hotel facilities and operating hours.
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Control all expenditures relating to Housekeeping, including labour, guest room supplies, and all cleaning supplies and equipment.
-Oversee any guest communications from housekeeping.
PREREQUISITES:
Education: Hotel management diploma or equivalent. Read and understand instructions, safety rules, etc. Write reports with proper format, punctuation, spelling, and grammar. Speak with correct English and well-modulated voice.
Experience:
-Minimum 2 years housekeeping experience in a supervisory capacity, 2 years line level experience in all aspects of the Housekeeping department.
Full Time