In this role the staff works as part of a small team and responsible for providing the highest level of services to all the customers in response to their requests provide lounge services ensure work efficiency in ramp and baggage areas.
Other key responsibilities are:
- Liaising with customers and their representatives in an extraordinary manner to ensure premium firstclass service.
- Provide Lounge services to passengers crew and representatives.
- Liaising with Ground handling team (General Aviation) to ensure a seamless operation.
- Responsible for ensuring the aircraft has received all services requested.
- Organize baggage screening and processing with Porters.
- Liaise with MOI and Security to ensure safe effective and secure processing of VIP passengers.
- Adhere to Ramp Safety whilst performing duties airside.
- Answering telephones and emails as required.
- Coordinate with all concerned senior on duty inside and outside the organization in case of any emergency.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here there are no boundaries to your potential and the impact you can make. Youll find infinite opportunities to grow and work on the biggest most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community.
Our best is here and still to come. To us impossible is only a challenge. Join us as we dare to achieve whats never been done before.
Together everything is possible.
Qualifications
We are looking for a passionate and experienced professional with:
- Relevant Vocational Tertiary or Trade qualification
- Minimum of 3 years experience in Customer Service
- Experience of working in an aviation environment
About Qatar Airways Group
Our story started with four aircraft. Today we deliver excellence across 12 different businesses coming together as one. Weve grown fast broken records and set trends that others follow. We dont slow down by the fear of failure. Instead we dare to achieve whats never been done before.
So whether youre creating a unique experience for our customers or innovating behind the scenes every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.
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