Customer Service Representative

Our mission is to delight our customers by creating high-end styles, providing world-class customer support and relentlessly advocating for customer needs. In return we offer a balanced work environment, with company paid medical, dental, and vision benefits. Other benefits offered include a generous 401k matching, along with paid sick and vacation time.

We are seeking a uniquely qualified individual to assist with the day-to-day demands of our office.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Acknowledging and resolving customer complaints.
• Processing orders, forms, applications, and requests.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.

Qualifications and Skills:

• Proficiency with Microsoft Office suite
• Good interpersonal skills; responds to all customer inquiries in a polite and timely manner
• Solid analytical, creative, and problem-solving abilities
• a sense of urgency and strong follow-through
• Able to work well independently
• Able to assist, direct, and coordinate others
• Ability to communicate effectively and professionally

Bonuses

• Bonus Pay
• Travel
• Flexible Schedule