Brand Compliance Manager / Commercial Janitorial Manager

Our Clientis looking for an Operations Manager for a fast growing and innovative green commercial cleaning company in Indianapolis, IN. The ideal candidate is someone who understands the potential of an opportunity for dynamic personal and business growth who can mentor, coach, motivate others, and execute our program. The ideal candidate would possess the potential to grow into leading the operations team in the future.

Skills Needed:

-Experience in the commercial cleaning industry preferred

-Bilingual: English & Spanish strongly preferred

-Ability to build strong relationships with customers and our service providers

-Desire to learn new skills and grow in their career
-Be able to multitask with ease
-Be able to effectively and efficiently resolve a wide range of customer issues
-Have a demonstrated record of leadership and be able to lead by example
-Have a history of coaching and growing a strong team
-Computer skills including ability to navigate the internet, email, Microsoft Word and Excel.
-Reliable & hardworking
-Commitment to delivering great customer service
-Communication skills and the ability to get along with people from diverse backgrounds
-Experience in janitorial operations strongly preferred
-Sales experience very helpful

Job Responsibilities (including but not limited to):

-Build relationships with both Stratus clientele and Stratus franchisees
-Receive and remedy customer complaints
-Conduct quality audits to guarantee high quality of service to our clients
-Handle the start-up of service of new customers
-Handle transfers of service from one franchisee to another
-Quote and sell one-time services to existing customers
-Train new franchisees
-Conduct quarterly meetings with franchisees