Business Analyst

Technical BSA, Microsoft Dynamics 365 CRM exp -

Business Solutions Analyst, Customer Experience Services What you'll do First be a customer advocate. Look at every problem and our solutions in the eyes of our customers, be it internal or external. Understand and translate the business strategy, business zoals and business processes into an IT solution. Research, analyze and recommend solutions which meet the business needs for new projects. Analyze business requirements, explore and evaluate various options, configure the application to meet requirements and coordinate testing with QA and User acceptance testers. Translate business architecture through the elicitation and definition of functional requirements. Produce system documentation and data flows. Quickly identify a problem and resources required to resolve; take ownership and drive the problem to resolution. Develop business specifications for application development or enhancements and be the key interface between users and engineers. Provide level 3 end user support as called upon by the Production Support Team. Manage requirements volatility, integrity and continuity via change management and reprioritization as well as work closely with Release Management. Use structured and disciplined approaches to solving technical problems.

What you need to succeed

3+ years of Microsoft Dynamics 365 CRM BSA. Preferably supporting Customer Care related functions. 3 years of experience in configuring and managing Dynamics CRM application. Ability to communicate effectively and experience in documenting requirements and specifications is essential. Self-motivated and proven ability to work creatively and analytically in a problem-solving environment. Ability to balance multiple tasks/priorities, consistently meeting deadlines. Knowledge of SDLC and scrum methodologies. Ability to build and manage cross functional relationships. Demonstrated ability to learn new technologies quickly (NOTE - make sure to have reviewed/screened the profile to match the JD with required skills, experience Lengthy RESUMES would be rejected. Needs to be 2-3 pages. Grammatical errors in RESUMES would be rejected as well. Kindly attach a short summary of the profile that needs to be added along with resume. This should be a 3-4 lines summary of the profile that matches with the requirement.)