CRMA Reporting Analyst

Key Responsibilities

• Support the development and implementation of reporting governance frameworks and processes to ensure reporting quality standards are met.
• Gather reporting requirements and design future state reports.
• Work with the delivery partner resources collaboratively within the reporting team
• Build strong empathetic relationships with stakeholder groups internal and external delivery partners
• Work with the reporting team to ensure data hierarchies are set up to support CRM Master Data, Reporting and business practices
• Facilitate workshops for requirements gathering, produce stories that articulate the business rules for reporting
• Define future state reporting requirements across Sales, Service and Billing, including consolidation and translation.
• Understand the data landscape and ensure platform integrations support master data governance principles/best practice.
• Resolve issues and mitigate risks through effective collaboration and negotiation with the project team and stakeholders.
• Be an advocate for the Salesforce CRM system within the organisation and promote its expanded use as a means of capturing deeper data & insights
• Assist the change management team with the development of end user reporting training and documentation.

Qualifications

Skills and experience

• Tertiary degree in Mathematics /Statistics / Computer Science /Business Administration
• Proven experience in managing successful reporting and analytics solutions
• Extensive hands on experience with reporting tools including Salesforce and Tableau.
• Experience working in projects using a combination of Agile and Waterfall methodologies
• Strong understanding of SQL and data modelling
• Demonstrated experience liaising with subject matter experts, understanding of reporting processes, developing operational reports and reconciliation reports to enable business reporting self-service
• Interpersonal skills to foster effective relationships with business representatives and project team members to define reporting requirements and standards
• Demonstrated strong analytical skills, commercial and business acumen, and an understanding of the complexities of data.
• Experience in conducting workshops with business and technical audiences to elicit business requirements and defining user stories with acceptance criteria and user personas