'ServiceNow admin

Job description:

GRC

The ideal candidate is an experienced ServiceNow developer with firsthand preferred technical expertise across the ServiceNow Platform, specifically including the GRC (Audit, Policy Compliance, Risk Management, and Vendor Management).

The ideal candidate will be responsible for All code movement to Production from lower instances following SVB change/release management policy, reviewing technical documentation, be the first point of contact for any production issues.

Act as ServiceNow Admin lead and make sure overall platform stability and availability of GRC. ITSM, HR modules.

The role will act as lead service administrator and participate operation review and making sure ServiceNow platform infra are scaled up to handle user volume.

Good knowledge on GRC foundation data entity, class, Integrations, scripting.

Other responsibilities include but are not limited to:

MID server configuring and maintenance

Work on break-fix / Incident. Act as L1/L2 of ServiceNow GRC issues

Solid troubleshoot issues

User access, role and group management

Developing/configuring solutions

Coordinate and manage system/user acceptance testing

Support Data certification

Plugin installations, cloning of instances

Experience integrating ServiceNow with external systems through SOAP or REST web services

Responsible for platform upgrades, patch, hotfix of ServiceNow platform

Stays abreast of emerging technologies and trends in ServiceNow

ITSM

Work within an Agile framework to deliver high quality development to our user base.

Provide training to business and application owners when required.

Develops clear and concise technical and process documentation.

Creates system documentation/playbook(s) and serves as a technical reviewer and contributor in design and code reviews.

Create and maintain reports and dashboards as required.

Performs system and integration testing.

Assists the product team and business owners in finding creative ways to solve business problems and make them more effective.

Coordinates and solves complex technical data and transformation issues.

Customizes ServiceNow configurations, including custom scripts, workflows, and orchestration activities.

Utilizes Performance Analytics to collect historical data and develop trend reporting.

Assist in maintenance of the ServiceNow platform carrying out platform upgrades, routine maintenance and dealing with incidents and service request.

Enhance Service portal by performing portal development activities.

Partner with functional team and drive implementation.

Work with Governance, Process Owners, and Managers in designing remediations when standards and procedures are not being followed.