Learning Experience Specialist

Description :

You will be the primary point of contact for learners in supporting, enabling the best learning experience throughout the specific program and managing the end-to-end delivery - from admission to graduation.

Duties and responsibilities:

Manage the engagement of all admitted participants and university

admission formalities till the commencement of the program

Keep the cohort well engaged and provide personal connect to each

participant with a deeper understanding of their needs and issues and

respond in a proactive manner

Ensure all program or course related queries and issues are resolved in a

timely manner throughout the program

Manage the readiness of Learning Management system for the class for

access to all learning related materials and amp; calendars in a timely manner with

accurate information throughout the program

Ensure cohort is well prepared and well communicated before any class

session or lab session or any guest speaker session

Ensure faculty is well prepared and well communicated before any class

session

Ensure readiness of technology and any other requirements necessary for any

class session campus or online or any guest speaker session

Hosting of any online class session

Ensure smooth functioning of all campus related logistics and catering

working with campus operations manager

Ensure cohort is well enabled post the class session with materials and videos

in a timely manner

Coordinate and manage the execution of assessment plan for all courses with

the cohort

Manage the planning and execution of key program events like program

orientation, term immersion and graduation etc.

Proactively manage shaping the behavior of the cohort in program

engagement and academic performance with rewards and recognition

Proactively research and deploy and optimize technology tools to enhance the

learning experience for the cohort

Ensure the program cohort repository for all class materials data and tracking

data are all kept up-to-date

Manage the implementation of program policies with the cohort including

timely collection of all payments and assessments

Qualifications and amp; Requirements

1 yrs - 3 yrs of work experience in Customer Service / Support Organizations

preferably in Executive Education, EdTech, Hospitality Management

Excellent verbal communication and problem solving skills

Diplomacy and excellent verbal, written communication skills to handle any

customer complaints and emergencies in a level-headed manner and dealing

with tough customers

No fear of decision-making and very good negotiation skills

Strong people leadership skills to work across and influence senior and junior

campus staff without any authority in addressing campus related issues and improvements

The ability to multitask and manage time

Excellent working knowledge of using Spreadsheets